On how to apologise when your business makes a mistake

On how to apologise when your business makes a mistake

I got a cheque in the mail from the ANZ a little while back. It’s been quite a while since the last time I got a paper cheque, so it was quite exciting.

The letter that came with it said:

Dear Sir/Madam,

We’re writing to let you know that we’ve identified that we may not have correctly applied credit interest to the above amount. We apologise for any inconvenience caused.